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Privacy Policy

Privacy Policy

Last Updated: April 1, 2025

Bitmule Tech LLC ("we," "us," or "our") operates a SaaS tool for backing up Make.com automations. This Privacy Policy explains how we collect, use, and protect your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), the Brazilian Lei Geral de Proteção de Dados (LGPD), the Australian Privacy Act 1988, and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following types of information when you use our service:

a. Personal Information

  • Account Data: Email address, API tokens (for Make.com integration).
  • Payment Information: Payments are processed by LemonSqueezy; we do not store credit card or financial details.
  • Communication Data: If you contact support, we may collect your name, email, and message content.

b. Automatically Collected Information

  • Device & Usage Data: IP address, browser type, device information, and interaction logs.
  • Cookies & Tracking Data: We use cookies and similar technologies to enhance user experience (see our Cookie Policy for details).

2. Legal Basis for Processing Data

We process your data under the following legal bases:

  • Contractual Necessity: To provide and operate our service.
  • Legitimate Interest: To improve service performance and security.
  • Legal Obligation: Compliance with tax, accounting, or regulatory requirements.
  • Consent: When required, such as for marketing communications.

3. How We Use Your Information

We use your data to:

  • Provide, operate, and improve our service.
  • Authenticate and manage user accounts (Clerk).
  • Process payments (LemonSqueezy).
  • Host and operate the service (Vercel, Neon, AWS).
  • Ensure security and prevent fraud.
  • Comply with legal obligations.

4. Data Retention & Deletion

We retain user data for as long as the account is active. Upon request, we will delete your account and associated data. Users can request data deletion by emailing support@bitmule.tech.

5. Data Sharing & Third-Party Processors

We do not sell your personal data. However, we share necessary data with third parties that help operate our service:

  • Clerk – Authentication
  • Vercel – Hosting
  • Neon – Database
  • Amazon Web Services (AWS) – Hosting
  • LemonSqueezy – Payment Processing

6. International Data Transfers

Since we operate globally, your data may be stored or processed in locations outside your home country, including the United States. We ensure adequate protection through:

  • Standard Contractual Clauses (SCCs) for EU data transfers.
  • Data Processing Agreements (DPAs) with third-party service providers.
  • Compliance with applicable data protection laws.

7. User Rights & Choices

Depending on your location, you have certain rights regarding your data:

a. GDPR & UK GDPR Rights (EU & UK Users)

  • Right to access, correct, delete, or restrict data processing.
  • Right to data portability.
  • Right to withdraw consent for processing based on consent.
  • Right to lodge a complaint with a data protection authority.

b. CCPA Rights (California Residents)

  • Right to know what personal data we collect and how it's used.
  • Right to request deletion of your personal data.
  • Right to opt out of data sharing for targeted advertising.

c. LGPD Rights (Brazilian Users)

  • Right to confirm the existence of data processing.
  • Right to data access, correction, anonymization, or deletion.
  • Right to object to data processing.

d. PIPEDA Rights (Canadian Users)

  • Right to access and correct personal data.
  • Right to challenge compliance.

e. Australian Privacy Act Rights (Australian Users)

  • Right to access and correct personal data.
  • Right to file a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at support@bitmule.tech.

8. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of sensitive information.
  • Access controls and authentication safeguards.
  • Regular security monitoring and audits.

9. Children's Privacy (COPPA Compliance)

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will take steps to delete it immediately.

10. Third-Party Links & Integrations

Our service may contain links to third-party websites or integrations with external services, including Make.com. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your data with them.

11. Marketing Communications & Opt-Out

We may send promotional emails about our services. Users can opt out of such communications by clicking the “unsubscribe” link in emails or contacting us at support@bitmule.tech. Transactional emails related to account management or security updates cannot be opted out of.

12. Do Not Track (DNT) & Tracking Preferences

Our website does not respond to Do Not Track (DNT) signals sent by browsers, as no industry-wide standard has been established for this feature.

13. Legal Requests & Government Access

We may disclose personal information in response to valid legal requests, subpoenas, or as required by law. When legally permitted, we will notify users of such requests.

14. Data Breach Notification Policy

In the event of a data breach, we will notify affected users as required by law. Notifications will be sent via email and/or posted on our website, depending on jurisdictional requirements.

15. Data Processing Agreements (DPAs)

If you require a Data Processing Agreement (DPA) for GDPR compliance, please contact us at support@bitmule.tech.

16. User-Generated Content & Responsibility

Users are responsible for ensuring that any data they back up or store via our service complies with applicable laws and does not contain sensitive or legally restricted content.

17. Data Portability & Export Requests

Users may request an export of their stored data in a structured format by contacting support@bitmule.tech.

18. Automated System Logs & Anonymization

We may anonymize or aggregate certain data for analytics, security monitoring, and service improvements. Such data does not personally identify users.

19. Banking & Tax Compliance

Billing records and transaction data may be retained for tax compliance purposes, as required by applicable laws.

20. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be notified via email or on our website.

21. Contact Information

For any privacy-related inquiries, you can contact us at:

  • Email: support@bitmule.tech
  • Mail: Bitmule Tech LLC, 46 Irving Eugene, Oregon, USA